Toyota

Wellesley Toyota

234 Worcester Street
Wellesley, MA 02481

  • MAIN: (888) 577-6342
  • DIRECT SERVICE : (888) 556-7538
  • PRE-OWNED: (877) 264-7843

-- The Dealership Experience You've Always Wanted --

Info

Join The Wellesley Toyota Team

See our list of available positions below. To inquire about a position, please fill out the inquiry form on the right-hand side of the page.

Job Openings

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Automotive Service Advisor

Wellesley Toyota has an immediate need for several automotive service advisors to handle our increasing volume of service business. Our family of great employees has helped Wellesley Toyota grow and expand for the last 25 years by providing world class customer service. 

Self-Qualifying Questions: 
  • Do you understand the mechanics and operations of how cars work?
  • Do you appreciate when someone provides you with good service?
  • Do you feel uncomfortable leaving a problem unsolved?
  • Do you like to find creative solutions - to think outside the box?
  • Do you thrive on working with the latest automotive technology?
  • Are you goal driven and enjoy being rewarded for a job well done?
  • Are you results oriented, self-starting and enjoy a fast pace environment with the opportunity to grow within the company?

Wellesley Toyota is looking for enthusiastic, hard working, and growing professionals who take pride in their work well done. 

Job Requirements & Qualifications: 

  • 2 years of customer service or hospitality experience. Experience within an automotive dealership preferred, but not required.
  • Promptly meet and greet customers in a friendly and professional manner.
  • Represent the dealership in a positive manner - provide exceptional personalized service.
  • Listen carefully and clearly outline the customer needs on the repair order with efficiency and accuracy.
  • Research vehicle service history, inspect the vehicle, and recommend additional needed services.
  • Advise the customer on the importance and value of properly maintaining their vehicle - I.E - Safety, resale value, mechanical dependability, etc.
  • Provide a complete and accurate written cost estimate for labor and parts. 
  • Manage customer expectations and establish a "promise time" and follow up as needed.
  • Effectively communicate with the technicians working on the customer's vehicle.
  • Monitor the progress of the vehicle throughout the day. 
  • Keep the customer informed of the status of their vehicle.
  • Once the service on the vehicle is complete, meet with the customer and thoroughly review the work completed. 
  • Conduce all business with sincerity, honesty, and genuine concern for the customer. 
  • Valid Driver's License and good driving record are required. 
  • Exceptional customer service skills
  • Ability to multi-task and work in a fast paced environment.
  • Self-motivated and enthusiastic presence in a team environment.

Wellesley Toyota offers competitive hourly, salary, and commission pay plans depending on experience, skills, and motivation. We also offer a competitive benefits package including medical, dental, vacation / sick holiday benefits, and a state of the art, modern facility. 


 
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Service Automotive Technician

Wellesley Toyota has an immediate need for several additional automotive service technicians to handle our increasing volume of service business. Our family of great employees has helped Wellesley Toyota grow and expand for the last 25 years by providing world class customer service.

Self-Qualifying Questions:
  • Do you thrive on working with the latest automotive technology?
  • Are you goal driven and enjoy being rewarded for a job well done?
  • Have you ever dreamed of working with precision tools and systems?
  • Are you results oriented, self-starting and enjoy a fast pace environment with the opportunity to grow within the company?

Wellesley Toyota is looking for enthusiastic, hard working, and growing professionals who take pride in their work well done.

Job Requirements:

  • 2 years of automotive technician experience. Experience on Lexus or Toyota vehicles a plus, but not required.
  • Perform work as outlined on repair orders with efficiency and accuracy in accordance with dealership and factory standards.
  • Diagnose cause of any malfuction and perform repair services as needed.
  • Communicates with the parts department to obtain needed parts.
  • Communicates with service advisor quickly if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised time.
  • Participates in manufacturer sponsored training programs, schools and events.
  • Operates all tools and equipment in a safe manner as designed.
  • Wellesley Toyota Automotive Technicians must be well-mannered, polite, professional, and team player with strong communication, organizational, and customer service skills.
  • Valid Driver's License is required.

Wellesley Toyota offers competitive hourly or flat rate wages depending on skills and motivation. We also offer a competitive benefits package including medical, dental, vacation / sick holiday benefits, and a state of the art, modern, air conditioned, and clean working environment.


 

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Wellesley Toyota Sales Manager (New Sales Department)

At Wellesley Toyota-Scion, we are revolutionizing the automotive industry. Our company philosophy, called the Now Way, is the dealership experience you've always wanted. We've gotten rid of your typical high-pressure sales mentality and the uncomfortable back-and-forth. We aim to make the purchasing process straightforward, pleasant, and fun! With customer service our primary focus, we are truly dedicated to providing the best automotive service experience in the industry. Our hope is that our business model will help spark the change that the auto industry so desperately needs.

As a Wellesley Toyota Sales Manager, your responsibility is to help guide our customers through the entire new car purchase process, helping them with vehicle selection, pricing, leasing & financing solutions, accessories, vehicle protection plans, and their trade-in appraisal. Your goal is to develop a caring relationship with the customer and to assist them in the ownership of a vehicle that they need, building value in our services. At Wellesley Toyota, we do business with integrity, trust, and honor.  

In this role, you will need to:

·      Serve as a brand enthusiast for Toyota, Wellesley Toyota, and the Now Way

·      Become an expert in Toyota, as well as achieve University of Toyota Certification (we will help with this!)

·      Explain the benefits of buying, leasing, and financing to the customer, and help them decide on the best option for their needs

·      Appraise customer trade-ins and effectively explain the value of their trade-in to the customer in an honest and transparent manner

·      Perform transparent and honest pricing negotiations while maintaining gross profit.

·      Become an expert on all the vehicle protection plans and products that we offer, and convey the value of these products to the customer

·      Assist customer with selection and purchase of Toyota vehicle accessories

·      Accurately prepare the necessary paperwork needed for billing

·      Follow up with prospective customers and meet monthly sales goals

·      Work collaboratively with sales, service, parts, and marketing to execute sales strategy and achieve the highest possible Customer Satisfaction Index

·      Bring your thinking, strategies, and ideas to advance our company's values, unique culture, and vision for the future of the automotive industry

You should have:

·      At least 2 years sales & leadership experience.
·      College diploma or equivalent.
·      Bachelor's degree in business, communications, or finance related field is preferred but not required
·      Enthusiasm and passion for cars, especially the Toyota brand
·      Strong writing skills
·      Strong communication and math skills
·      Emotional intelligence
·      Strong negotiation and closing skills
·      Appreciation for outstanding customer service
·      The ability to work with others to advance the vision of the department
·      Highly self motivated with energy, passion, and enthusiasm
·      Patient, honest, humble, and hardworking
·      Strong Multi-Tasking Skills.
·      Composure under stress
·      Nice person.

Compensation & Benefits:

  • Salary plus commission with expected annual earnings of $70,000 - $100,000 base on individual performance
  • Performance based individual and team bonuses
  • Health care and 401k retirement benefits
  • Paid time off
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Toyota Sales Product Genius

As a Wellesley Toyota Product Genius, you will be the face of our new sales philosophy, The Now Way. You will assist the Sales Managers and the rest of the sales team by acting as the resident product experts at Wellesley Toyota, educating customers on the Toyota line of vehicles and helping them make the right purchase decision. You will successfully sell the Toyota value proposition, as well as demonstrate why customers should buy from Wellesley Toyota. This is a full-time or part-time position.

In this role, you will need to:
  • Become a true "genius" in Toyota product knowledge, knowing everything there is to know about all Toyota vehicles
  • Achieve University of Toyota Certification
  • Develop a relationship and rapport with the customer to understand their needs and serve as their "personal assistant" when it comes to choosing the right car
  • Guide the customer through a safe, educational, and fun test drive of the vehicles they are interested in
  • Serve as a brand enthusiast for Wellesley Toyota, demonstrating the virtues of The Now Way and showing customers why they should buy from Wellesley Toyota
  • Upon vehicle delivery, spend as much time with the customer as they want going over all the features of their new car
  • Work collaboratively with all other departments to execute sales strategies and achieve the highest possible Customer Satisfaction Index (CSI)
  • Bring your thinking, strategies, and ideas to advance our company's values, unique culture, and vision for the future of the automotive industry


You should have:

  • Some sales or retail experience is preferred but not required
  • Enthusiasm and passion for cars, especially the Toyota brand
  • Obsessive appreciation and understanding of customer service
  • Strong interpersonal and social skills
  • Strong writing and communication skills
  • Emotional intelligence
  • The ability to work with others to advance the vision of the department
  • Highly self motivated with energy, passion, and enthusiasm
  • Patient, honest, humble, and hardworking


Compensation & Benefits:

  • Hourly wage plus individual and team bonuses
  • Health care and 401K retirement benefits (full-time)
  • Paid time off (full-time)


Apply for Position

Sales Department Greeter (New Sales Department)

Overview:
It will be your job to greet customers with a smile and a handshake and welcome them to our new sales department. Your positive and pleasant demeanor will help customers to feel at home. You will explain how our new sales process is focused on the customer and is changing how people buy vehicles. As the welcoming face of our sales department, you will be passionate about being a part of something new and revolutionary in the automotive industry. Your efforts should focus on instilling a sense of excitement and anticipation for the experience they will have at Wellesley Toyota.

Key Responsibilites:
  • Greeting customers with a positive attitude and a smile.
  • Explaining our new approach to the automotive sales process and what customers can expect from their visit.
  • Explaining the role of our Red and White teams.
  • Gathering driver's license and contact information from the customer and inputting that data into our CRM system.
  • Making our customers feel at home while they wait to speak with a Wellesley Toyota team member.
  • Introducing members of our staff to the customer.
  • Working in a synergistic manner with the rest of our staff to ensure the highest possible Customer Satisfaction Index (CSI).
  • Recognizing customer needs and working with our sales staff to meet those needs.


Terms of Employment:

Part-time


Compensation:

Hourly wage


Qualifications:

  • Pleasant and positive outlook
  • Strong interpersonal skills
  • Effective communication skills
  • Strong sense of customer service
  • Ability to work with team members to accomplish a goal
  • Highly-motivated self starter
  • Knowledge of Microsoft Office software
  • Passion for Toyota vehicles is a plus


Apply for Position

Valet Attendant (Service Department)

Duties Include:

Driving cars and greeting customers who come to the service department to service their vehicles. This is an entry level position to gain experience with the service department and potentially move up within the department. Valet attendants are very important to the operations of the service department and work closely with the service advisers and technicians to deliver the best possible customer service experience.

Requirements/Qualifications
:
  • Valid driver's license
  • Attention to detail and a quick step
  • A strong sense of customer service


Terms of Employment & Compensation:

  • Full-time & part-time available
  • Please submit application for compensation details.

Apply for Position

Wash Bay Attendant (Service Department)

Wellesley Toyota is currently seeking both full-time and summer part-time wash bay attendants. His role is to provide the best quality vehicle cleaning services to ensure the highest level of customer satisfaction. No experience necessary except a passion for workmanship, attention to details, and cars. This is a great opportunity to work in a state-of-the-art facility, learning how to wash cars professionally. Skill sets learned and developed include wet-sanding, buffing, glazing, waxing, and interior shampoo.

Your day-to-day tasks will consist of cleaning service customer vehicles as well as new cars being prepared for delivery.

Responsibilities:

·       Washing vehicles in service

·       Washing new and used vehicles being prepared for delivery

·       Interior and exterior detailing of vehicles                    

Terms of Employment

·       Part-time & Full-time available

Compensation

·       Hourly Wage* Call for details.

Requirements

·       Valid Driver's License

Qualifications:

·       Integrity, Honesty, Respect

·       Effective communication skills

·       Hard work ethic

·       Strong Attention to Details

·       Ability to work with others

·       Pride in Workmanship

·      Ability to work in a fast-paced environment

·       Enthusiasm for vehicles is a plus

Apply for Position
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