Wellesley Toyota has earned Toyota's 2023 President's Award for Customer Satisfaction. The award is recognition for achieving excellence in Sales, Service and facility operations by going above and beyond to create outstanding customer experiences.
Every year, Toyota Motor Company honors its outstanding dealerships with the prestigious President's Award. The award is the highest honor a dealership can receive from Toyota and is only awarded to those dealerships who have demonstrated a commitment to maintaining Toyota's high standards for customer satisfaction.
In order to qualify for the award, Toyota dealerships must excel in a number of metrics, including Customer Sales Satisfaction and Customer Service Satisfaction.

"Earning this award requires a total team effort and I'm so proud of our entire staff," says dealership owner Nai Nan Ko. "The award is a reflection of our total commitment to our customers not only at the time of purchase but for as long as they own their vehicle."
To all of our wonderful customers for recognizing our efforts.
Julia Starr
a week ago
I recently purchased a RAV4 from this location and worked with Marcus. Marcus was friendly, attentive, professional, and very easy to work with throughout the process. Definitely recommend!
chester baker
a week ago
Marcus De Oliveira was awesome to work with! He made the whole process of buying my new 4Runner smooth and easy. Super helpful, honest, and great to deal with.
tom hernandez
a week ago
Marcus D was fantastic to work with! He made the entire process of buying my new Toyota easy, stress-free, and enjoyable. He was knowledgeable, professional, and answered all of my questions without any pressure. I highly recommend Marcus to anyone looking for a new vehicle!
Way Chow
a week ago
William was awesome! Our old car from another make died just days before our planned trip to a friend's wedding anniversary and then to Six Flags Great Adventures in New Jersey. We bought a Crown on a Friday afternoon. We were going to cancel the trip thinking we wouldn't have the car in time. But William heard about our plans and pulled a rabbit out of his hat and we got the car Saturday morning. We made the wedding on Sunday and are now enjoying our dinner vacation! Best customer service ever! Thanks William!
Nick Piscatelli
a week ago
My car dealer John helped guide me through the car buying process as this was my first time going through a dealership. He was super nice and very informative. He made this process smooth and stress free. Im glad he was there to help me along the way.
Alex Majano Hernandez
5 days ago
After dealing with a clicking/clunking noise on my 2020 Toyota Camry for almost a year, I can confidently say Wellesley Toyota has the best service department I’ve experienced. I had taken my car to multiple Toyota dealerships and independent shops over the past year, but nobody was able to diagnose the issue. I kept getting generic answers like “it’s probably the brakes,” yet the noise never went away. It became incredibly frustrating after spending so much time trying to find the actual cause. The experience at Wellesley Toyota was completely different. My service advisor, Guillermo Arnal, was professional, communicative, and kept me updated throughout the entire process. What impressed me the most was the technician’s approach. They didn’t just tell me what they thought was wrong—they test drove the car with me to experience the exact noise, then brought me into the shop, put the car on a lift, and physically recreated the problem right in front of me. They showed me the failed component, explained why it was making the noise, demonstrated how it was supposed to function versus how it was actually behaving, and took the time to explain what the part does and why it had failed. That level of transparency and professionalism is something I’ve never experienced at another dealership. They diagnosed an internal failure with the driver’s side CV axle and hub/bearing assembly, completed the repair under warranty, provided me with a complimentary loaner vehicle, and had my car repaired by the very next day. Best of all, the noise is completely gone. After almost a year of chasing this issue and getting nowhere elsewhere, it’s a huge relief to finally have it diagnosed correctly and repaired. Thank you to Guillermo Arnal for the excellent customer service and communication, and to the technician for taking the time to properly diagnose the issue instead of guessing. Wellesley Toyota has absolutely earned my trust, and I won’t hesitate to bring my vehicle back in the future.
King williams
2 weeks ago
Exceptional staff! Sean worked the deal and Alex explained everything very well. If you have questions or would like a hassle free experience Wellesley Toyota is the place
Pat Roycroft
2 weeks ago
Wellesley Toyotas team was incredibly helpful; my salesman, Trung, was incredibly accommodating and helped me find the perfect car for my price range. I couldn’t be happier with my experience.
Joseph Helble
2 weeks ago
I went to Wellesley Toyota because the reviews I saw were so much better than other Toyota dealers. I see why! Alex, young and enthusiastic provided great support, listened and got the car I wanted. Al made the financing efficient. I was done with signing in 30 minutes, and not the 2 hours at other dealership. Great experience.
Will C.
2 weeks ago
Trung helped me out a lot, very good guy and trustworthy👍
Alicia G.
2 weeks ago
One week ago went to Toyota Wellesday..we meet William Velasquez..we received an outstanding customer service! ..of course we purchased our new RAV4. Now hopefully the car will be arriving on time. Thank you William!!! ..funny fact: we went only to check around new toyotas😁..and we purchased one!! Thanks again William..you rock! Sincerely Henry-Alicia
Dan Ladas
2 weeks ago
Best experience I've had at any dealership. Alex was very helpful and made him self available every step of the process to ensure everything went smoothly. Not only was he professional, but also personable and very knowledgeable about everything i had questions about. I would highly recommend him if anyone is shopping for a new vehicle and i will definitely be back when it comes time to upgrade my car. Thanks again Alex!
Jisell Monegro
2 weeks ago
It is my first experience buying a new vehicle 0 miles and the attentions of Marcus have been excellent and despite not knowing much English, I look for ways to understand each other and find the best option for me, I am very grateful for all your help and I hope God bless you and your family very much.
Chrisla Gabriel
2 weeks ago
We worked with William Vazquez to get a pre owned 2019 Toyota sienna AWD and we couldn't be happier. after months of searching for a vehicle, we finally came out of state and received one of the best customer services so far. everyone was so kind especially William who went above and beyond making sure everything was to our liking. we're hoping for longevity and good memories with our new car. Thank you!
James Tim
2 weeks ago
Buying a car for my mom was stressful, I’ve been to many dealers in my life and there isn’t a dealer like Wellesley Toyota. Alex explained each button and feature, then gave us pricing with a discount already. I never even asked for one yet! This made me and my mom feel comfortable! In the finance office, Mark welcome! Funny name! Helped me go over my warranty options and again. After visiting many dealers the prices were more than fair! I ended up getting an extended warranty for my mom’s car and she is so happy. Thank you Wellesley Toyota! Thank you Alex and Mark!!!
chrs nano
2 weeks ago
Purchased my second vehicle from Toyota Wellesley this month. Specifically John Imparato in sales was great to work with responsive to emails, texts and calls. He helped me with my previous purchase there and again was very well informed about specifics for the different motors with regards to year to year and used versus new toyota model comparisons when I went to add another toyota to our fleet. The service center is the best I have ever worked with for my previous land cruiser. I would strongly recommend the dealership for anyone looking to buy a new car or shop for a used Toyota. They know their business and value their customers.
Vic Lee
Edited 2 weeks ago
Highly recommend trung when looking for a new or used car! Very friendly
Bill taylor
Edited 2 weeks ago
May/June. John Imparato: I came looking for a bZ Limited and to trade my 2022 Rav4 Limited. John helped me refine my color choice, got me a very fair trade for my Rav4, and put together a great deal and had the car I wanted in less than a week. How refreshing to buy a car from someone who listens to what you want!! Just had a wonderful purchase experience after a sales person at an Auburn Toyota Dealer tried to push what they had on me. Back to Wellsley Toyota. Always an excellent place to buy a car and get it serviced.
Dillon
Edited 2 weeks ago
Just recently came and bought my new 4runner from Marcus Mason, he couldn't have been a better help through the whole process, highly recommend him as a salesmen
Stephen G
Edited 2 weeks ago
The people here are the nicest sales and finance employees of any car dealership in the greater Metro West area. The minute you walk in you are the most important person there. Our salesman, John, was solicitous without being overpowering. He inquired as to what we were looking for and helped us find it at the price we needed to pay. The general manager, Shaun, was very cooperative and helped us on the trade-in side by meeting us half way with the amount we needed to make the deal happen. In finance, Mark, was able to explain all that was needed to actually seal the deal and walked us through all the paperwork quickly and efficiently. Afterwards, John came to our rescue and succinctly and pleasantly explained the functions of the navigation system and our unique items pertaining to the car. After purchasing Toyotas from other dealers in the area, I can confidently day that Wellesley Toyota is by far the best. I will never go anywhere else. PS, this is my 8th Toyota, so I do know what I'm talking about.
